II. Orders & Products
1. FD launches production only on the basis of written orders containing all necessary information regarding ordered products and delivery destination (if justifable) or on the basis of other conditions included in individual contracts.
2. FD may at any time require the customer to confirm of being the legal owner of the ordered brand or has the right to use it. The lack of written confirmation of the above by the customer in a manner that raises no doubts gives FD the right to cancel the order at any time during its execution without any consequences.
3. FD within 3 working days (starting from the 1st working day after order receiving), confirms to the customer the execution of the order (with leadtime indication including the calendar week number as products availability) or refusal to the execute of the order.
4. The MOQ list for particular types/sizes of products are set out in Annex 1 to these GTC. Information about estimated leadtimes will be provided after particular inquiry receiving – FD reserves the right to make changes of leadtimes depending on the current production occupancy and other factors.
5. The leadtime confirmed for each order by indication of the Calendar Week Number means the availability of the products till the end indciated week with shipment option in the first working day of the week following. The leadtime confirmed by the FD may have a tolerance +/- 1 week and such a tolerance won’t be the basis for any complaint, if the information about the delivery date is updated in the weekly delivery schedule at least one time every two weeks in writing and such an information about postponed products availability as above mentioned tolerance is provided by FD also in writing at least 1 week in advance to the confirmed leadtime.
6. The customer may withdraw the order/contract within 72 hours from the date of its placing.
7. In the event that the customer withdraws the order later, and the execution of the order has already begun, the customer is obliged to cover the costs in the amount covering all costs involved in the execution of orders and the margin included in the agreed price.
8. Due to the conditions of mass production, the quantity discrapency of goods vs. the quantity indicated in the order/agreement may occur with +/- 10% – but not less than 10,000 pcs.
9. The recommended application and storage conditions for all products manufactured by FD are included in the relevant technical specifications, which each customer may request at any time.
10. The acceptable level of defects in products manufactured by FD is included in the AQL document (Annex No. 2 to the GTC) – any claims occurring on a scale below those specified in this document will not be considered. The Customer may request AQL at any time.
11. The customer submits quality and quantity remarks/claims within 5 working days from the date of receipt of the products. The rules of returning the goods are included in nthe Annex No. 3 to those GTC – available for the customer at any time as well.
12. The method of settling the prices of pallets on which products ordered at FD are delivered is each time specified in the written order placed by the customer, and if it is inconsistent with the agreed commercial terms or the order lacks such an information, then FD confirms the terms of settling the pallets in the written confirmation of the order execution.
13. The customer is obliged to collect the ordered products at latest on the last day of the month following the one in which the products were produced. Otherwise, after prior notification, the customer will be charged with the amount due for the price and the costs of storage of the products since its date of production according to market prices for renting a part of the warehouse space.
14. All products manufactured by FD are made in accordance with the requirements of the place of its production, which is specified in detail in the relevant certificates and declarations, which each customer may request at any time before delivery.